Terms of Payment – Target Trees

Target Trees
Fully Qualified and  Fully Insured

12 Lower Street,
Salhouse,
Norwich,
Norfolk,
NR13 6RW

01603 916154
01263 838253
07900281324

1. The contract takes effect on acceptance by the client to the contractor, either verbally or in writing.

2. The contractor commits itself to execute the works to the best of its ability, therefore employing sound professional knowledge, skills, qualifications and experience within the team. No works will be subcontracted out.

3. All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible unless specified otherwise. Dimensions specified are approximate and, wherever possible, will be to the nearest appropriate pruning point.

4. Variations to the original quotation would be from a result of:
a). Amendments to works required prior to arriving on site. b). Changes in site/ground conditions since the original site visit. c). Additional works requested/required whilst on site. d). weather/ground conditions that could cause a delay. These alterations will be made to the final invoice.

5. Stump-grinding will be to a minimum depth of 150mm below the immediately adjacent ground level and will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified. The client will advise the contractor of any underground services in the vicinity of the stump prior to starting the job. We cannot accept responsibility for underground service if the client has not provided data/information/survey in writings and diagrams prior to the works this is also applied to any tree works. When stump grinding we cannot grind through metal and if we encounter we will grind around to the best of the machine’s ability but we can only remove the timber root. If the stump is against a fence or wall again we will grind out to the best of the machine’s ability but it is not designed to go through anything but timber and any damage to surrounding obstacles will not be the fault of the company.

6. All arising’s (inc. twigs/branches/woodchips/logs/trunks/foliage etc) will be removed from the site and become the property of the contractor unless specifically stated otherwise in the quotation.

7. The site will be left clean, tidy and safe, due to the very nature of the works including the production of wood dust, wood chippings/twigs/leaves and needles etc. and the traversing of site personnel the site will not be as it was prior to commencement of works but we will take necessary steps to leave the site as best as possible.

8. On completion of the works, an invoice will be raised and payment is required within 15 days (domestic) 30 days (commercial) and will be stated on the invoice.

9. Where works are proposed to third party trees, i.e. ‘neighbours trees’, the contractor will require written confirmation from the tree owner (‘the neighbours’) that the works are agreed, access permitted and who is liable to pay the invoice for works carried out. If works only apply to overhanging branches that can be pruned from within the client’s property then permission is not required but the neighbour must be advised and it is the client’s responsibility to liaise with their neighbour regarding this and access.

10. The contractor has 5 million pounds Public Liability Insurance, 1 Million pounds Professional Indemnity Insurance and copies of the certificates are available on request. The contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)

11. If the works spread over multiple days, the site will be left appropriately and safe as agreed with the client beforehand.

12. The contractor will undertake the works as scheduled but is aware of/may be constrained by ecological and wildlife legislation including:
Wildlife and Countryside Act 1981
Countryside and Rights of Way Act 2000

Conservation of Habitats and Species Regs. 2012 (amendment)
This legislation requires the contractor to assess the impact of the works, which may result in works being delayed as a result of nesting birds, roosting bats or similar being present and will be rearranged at another date.

13. The contractor reserves the right to delay or cancel works that, are deemed a potential hazard, affected by inclement/dangerous weather, interfere with the safe retention of wildlife habitat or are compromised by unforeseen circumstances. In certain circumstances which still requires the tree to be removed due to health and safety and since the site visit the tree has become more unstable and is unsafe to climb a platform will be hired at the clients cost in order to complete the works.

14. In the event of the contract being withdrawn after the work commences, the client will pay the contactor 100% of the remuneration agreed upon at the start of the contract.

15. The date for commencement of work is agreed by the client and the company, the company will not be liable for any loss resulting from delays to the work, refer to 12, 13 and 4.

16. The company will not be liable to the customer for any failure to carry out or delays in carrying out the works if it is due to an event beyond their reasonable control; including acts of God, explosions, terrorism, strikes, lockouts or other industrial disputes, breaking down of the plant.

Terms of Payment

1. A cancellation cooling-off period will be valid from the time the client accepts the works for 5 working days, any cancellation after that time frame will result in a £100 admin charge.

2. Any cancellation by the client within 10 working days of the agreed work date is subject to a £100.00 admin charge and 60% of the original quote.

3. Any cancellation within 5 working days of the agreed works will result in a 100% charge of the original quotation. No admin fee will apply.

4. Any cancellation by the client after council approval notices have been issued and works are completed by another contractor are subject to a £200.00 admin charge and 60% of the original quote.

5. Failure to attend a site meeting with no communication to Target Trees within 48hrs are subject to a £35.00 per hour charge to and from our main offices.

6. All quotes verbal or written are subject to the above terms of payment.

7. Quotes are valid for 30 days and additional charges may occur if a). Changes in site/ground conditions since the original visit, b). Additional works requested/required whilst on site c). weather/ground conditions that could cause delays d). on site waiting due to circumstances beyond our control.

8. Invoices must be paid in full within fifteen days of the invoice date for domestic and thirty days for commercial. 9. If the invoice is not paid within the time frame which will be dated on the invoice:

a. We reserve the right to charge interest on the total amount payable at the rate of 15% for the first month and 10% for every month from the invoice date until payment is made in full.

b. All other invoices submitted shall immediately become due and payable.

c. We shall be entitled to recover on a full indemnity basis any cost incurred by us in collecting overdue payments.

d. We reserve the right to retain all documents and any other items in our possession relating to any matter until all invoices are paid in full.

e. We reserve the right to stop work if any invoices are overdue for payment.

f. By failing to pay your invoice within fourteen days you accept that you will pay our court fees and any additional charges that may be required. This includes a £50 admin charge for re-issuing of the first invoice.

g. By failing to pay your invoice you accept that Target Trees may request machinery or items to settle your debt. h. By failing to pay you to accept that we will return all of the materials, which we took off the site.

Call out Charges
Depending on the time and day a call out charge will apply.
Within anti-social hours such as weekends, bank holidays or after 1700 will be subjected to higher costing’s.

Customer complaints
Must be immediately notified, in writing by email, to the contractor within a minimum period of 48 hours.

General Data Protection Regulations (May 2018)
We have systems in place to make sure all of our data is protected and securely kept. Information that we hold on yourselves includes name, address, contact details, and all activities such as estimates and invoice records. Your data is stored either in the Hoveton, Norfolk office on paper file with only senior management who have access and also stored on our accounting system, QuickBooks. Your information will never be passed onto third parties and is required for our sole use of a business relationship between our respected customers.

Breakages as a result of tree works
We will take all reasonable precautions to prevent damage to gates, fences, sheds, summerhouses, walls and paths where the works will be carried out. But will not accept responsibility to damages caused to the site, which occurs in the proper and reasonable execution of the work.

Call out Charges

Equipment supplied: 2 men, truck and chipper or 2 men, 4×4 and chipper or tipping trailer.
Very Anti-social hours (after 7pm and Sundays) – £250 for first hour then £150 per hour 
Anti-social hours (after 5pm and Saturdays) – £200 for first hour then £125 per hour

Within normal work hours – £150 for the first hour then £95 per hour

Prices may be reduced at the site supervisor’s discretion due to size or reduced time on site.

Unsatisfactory completed jobs MUST be immediately notified, in writing / by email, to the contractor within a minimum period of 48 hours.)