12 Lower Street , Salhouse,
What data do we collect from you?
We have various contact & order forms on our website. Once these forms are completed the form information gets sent to us directly via email. We do not store your data, we simply correspond with you over email.
When inputting your information on our website we collect the following information from you:
- First Name
- Last Name
- Company Name
- Country You Reside
- Street Address
- Town / City
- Phone Number (Optional)
- Email Address
- Order Notes of information that you submit
- The method you opted to pay example (Credit or Debit Card Payment, Paypal).
This information is not stored.
If you wish to sign up to our email newsletter then we will store your data for purposes of contacting you in the future please fill in the form here.
Remove yourself from our newsletter
To remove your email address from our newsletter please click the unsubscribe link on the footer of your email newsletter.
Your Email Data & Contact From Data Submission
We hold your email address for the purpose of email correspondence at Mailchimp. Mailchimp is our choice of email marketing provider. We use Mailchimp to keep our customers up to date with the latest offers, sales and news about our business as we feel that this can significantly benefit our customers by keeping up to date with our operations.
Any contact form that you submit to us is held on a secured https server. Why do we hold this data? As a back up measure to keep our customers details on file for the purpose of a response from us, we retain each and every contact form submission. This data does not automatically subscribe to any form of email marketing and is only kept for the purpose of back up contact whereby a customer has actively asked for a response from us.
We do not share any of your data with a 3rd party. We take your data and the protection of your data seriously and use your data only for purposes to benefit you (our customer).
Analytical Data Tracking
Like million of websites across the world, we rely on a tracking system to allow us to understanding behaviours of users on our website. This allows us to improve a whole host of features on our website, delivering the very best content to our users & customers. Our tracking system is provided by Google Analytics which are the most well known and used tracking system in the world. Google Analytics GDPR compliance and general information regarding how it tracks information can be found by click here.
Social Media Data
We use social media platforms API’s to allow us to post content to them. Your data is never passed to any 3rd part which includes social media. We use Facebook & Twitter.
We use Sagepay & Paypal to collect payments. Both Sagepay & Paypal are 3rd party companies involved in taking payments from you the customer. We use Secure Socket Layered (SSL) Encryption to pass details from our MySQl database (Website) to either Paypal or Sagepay. This information whilst being transferred is encrypted. The information passed to Paypal or Sagepay will not be used by them in any form other than to collect payment form the information you have given.
Under the GDPR, if we website experiences a data breach we are required to notify you immediately by communication to you if you have been affected by the breach. A notification will be sent within 72 hours.
This occurs when personal information is passed to:
- an unauthorized data processor or subcontractor
- a non-GDPR compliant body
- a third party without the knowledge of the data subject
- a hacker
If you have any problems, questions or require support with our GDPR then please contact our Data Protection Officer – Ian Flatters firstname.lastname@example.org